Xpeng Australia has said it will honour customer cashback offers for vehicles sold under its original independent distributor, TrueEV, following complaints from customers who were yet to receive payments of up to $5000.
A $3000 cashback offer was introduced in November 2025 for buyers of the Xpeng G6 mid-size electric SUV, a rival to the popular Tesla Model Y and Zeekr 7X.
The offer was increased to $5000 for vehicles ordered before December 31, 2025, but many buyers are still yet to receive the payment.
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Xpeng Australia, operated directly by the Chinese automaker, announced it would take over local distribution of the brand from TrueEV from April 1, 2026.
In a statement, it has confirmed it will work to ensure any outstanding cashback payments owed to customers are paid.
“First and foremost, it was a promotional offer that was through the TrueEV distributor, through the TrueEV dealers at that time,” said Xpeng Australia national service development manager Brenton Dalton.
“For those customers, the first point of call is trying to clarify and trying to get rectification through the existing TrueEV dealers or through head office.
“And if that hasn’t been successful for that customer? Absolutely, on a case-by-case basis, we’ll get the documentation we need. Once we’ve got that evidence, if that customer’s entitled to it, absolutely, we will pay it on a goodwill basis.
“Any customer that’s out there with an X on the front of the bonnet, our commitment would really be to support them.”
TrueEV launched the Xpeng brand in Australia in 2024 after announcing a five-year distribution agreement with the Chinese automaker. It opened the brand’s first Australian dealership in Mascot, Sydney, in December 2024.
There are now 14 Xpeng sites across Australia’s east coast, with another due to open in Melbourne imminently.
Xpeng’s takeover of Australian distribution less than 18 months later has seen the two parties become embroiled in a Federal Court dispute over the termination of the original agreement.
TrueEV was ordered to provide more than $1 million in security for costs before July 31, and the Federal Court trial is scheduled to start on October 6, 2026.
Australian Xpeng dealers continue to operate as usual, with 224 examples of the G6 sold in the first half of 2026. Order books for the updated G6opened earlier this month.
Due in showrooms before the end of July, the refreshed G6 has a $3000 lower base price than the outgoing model, with a four-grade lineup priced from $51,800 before on-road costs.
As well as minor styling revisions, the update brings a larger 15.6-inch infotainment touchscreen (up from 14.9 inches), significantly faster battery charging, and a WLTP driving range of 480km for the entry-level variants.
The company plans to add the larger, five-seat G9 electric SUV and the seven-seat X9 electric people mover to Australian showrooms before the end of 2026.