Ford is recalling more than 1000 examples of its Mustang Mach-E electric SUV due to an issue that could prevent occupants from exiting the vehicle.
“Due to a software issue, if the occupants exit the driver and/or front passenger doors using the interior mechanical release handles when the 12 volt battery is discharged and the doors are in lock status, the doors may remain locked when they are re-closed,” the company says in its recall notice.
“If this occurs, the key fob, interior and exterior handles will not unlock the doors.
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“In the event of an emergency, an occupant who remains inside a locked vehicle and unable to use an inside door release handle may not be able to exit or be retrieved from the vehicle, increasing the risk of injury or death to vehicle occupants.”
In effect, if the doors are locked, the battery is discharged, and the occupant of the vehicle is unable to operate a door handle – if they’re unconscious, for example, or they’re a baby – then someone outside the vehicle won’t be able to open the doors to allow them to exit.
The Mustang Mach-E’s doors are opened externally by pressing a button.
- A total of 1234 vehicles are affected, produced between 2023 and 2025
- The Vehicle Identification Number (VIN) list is attached here
- The original recall notice is attached here
If you own an affected vehicle, you’ll need to schedule an appointment with an authorised Ford dealer to have the vehicle rectified, free of charge.
If you have any further questions, you can contact the Ford Customer Relationship Centre on 13 36 73.